Privacy Policy

Effective Date: 1st of December 2025

1. Introduction

VeloCity ("we," "us," or "our") provides car rental management software and values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform (https://velocity.bynd.co.ke, the "Platform").

2. Information We Collect

a. Information You Provide:

We collect personal data when you:

Create an account or register your business
Add customer information to the platform
Process payments via M-Pesa or card
Contact us via forms or email

b. Automatically Collected Data:

We may collect:

IP address and device info
Browser type and settings
Pages viewed, time on site
Location data (approximate)

3. Use of Your Information

We use your data to:

Provide and improve our fleet management services
Process payments via M-Pesa and card processors
Send booking confirmations and reminders via WhatsApp
Analyze usage patterns to improve the platform
Provide support or respond to inquiries
Comply with legal obligations

4. Sharing of Information

We do not sell your personal data. We may share data with:

Safaricom for M-Pesa payment processing
WhatsApp/Meta for customer notifications
Legal authorities if required by Kenyan law

5. Data Retention

We retain booking and financial data as required by Kenyan tax law (7 years). Customer data can be anonymized upon request while preserving audit trails.

6. Your Privacy Rights

Under the Kenya Data Protection Act 2019, you have rights to access, correct, or delete your personal data. To make a request, please email us.

7. Security

We use industry-standard encryption and security measures to protect your data. All data is stored securely with access controls and audit logging.

8. Contact Information

For privacy inquiries:

Email: hello@velocity.bynd.co.ke

Location: Nairobi, Kenya

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.

VeloCity

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